In case you’re encountering the macOS equivalent of this error ( Can’t watch in HD), try resetting the power manager before re-initiating video playback. In this case, you’ll need to disable Hyper-V altogether in order to fix the issue. On Windows 10 and Windows 8.1, you might see this issue occurring due to a secondary driver of Hyper-V that ends up breaking HDCP. In this case, moving to an HDMI connection should fix the issue for you. However, this problem can occur if you are trying to play iTunes movies and TV series on an external screen connected through DVI.
Note: In case you can’t afford to update your OS build for whatever reason, you’ll need to rollback on the problematic driver and block the update from installing again using the Show or Hide troubleshooter package. Since a partially broken update might cause the ‘ Movie Cannot be Played in HD‘ error, you should also take some steps to ensure that iTunes is updated to the latest version and your Windows is running on the latest build available. If that doesn’t work, try re-configuring the app playback preferences to run at 1080p by default. Your first attempt at fixing this issue should be to sign out and into your Itunes account in order to clear any temp data that might be causing the problem. ITunes Error ‘This movie cannot be played in HD’ Most affected users are reporting that none of the TV series or movies that they have ownership of will play. The error that appears is ‘ Movie Cannot be Played in HD‘. Some users are reporting that they are unable to play any HD movies from iTunes on their Windows PC and macOS even though they’ve purchased or rented them conventionally.
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